Challenge 16

Person and Family Engagement

Person and Family Engagement (PFE) is an underused “natural resource” for improving the safety of care. Users of healthcare and their family members play substantial roles in managing care and often see and learn things that care providers and researchers miss. If their observations, insights and lessons learned are overlooked in safety improvement, the organization loses important opportunities to prevent harm. In 2013 then Health Affairs Editor Susan Dentzer recognized the value of PFE in characterizing it as the "blockbuster drug” of the 21st Century, observing:

Executive summary checklist

Person and family engagement (PFE) is an underutilized resource for achieving the goal of zero patient harm. An effective program to implement and sustain PFE should include the following actionable steps (HRET, n.d.). Use this checklist to help you prioritize your actions and measure your organization’s progress in each area. Create
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