We’ve developed an interactive virtual environment to engage learners all across the globe.

APSS™ Coaching

Free and Low-cost Coaching

The Patient Safety Movement Foundation provides several opportunities for our Clinical team to coach hospitals and healthcare organizations that want to reach ZERO preventable harm and death. We offer free and low-cost options to make patient safety improvement a reality for every organization, globally. 

Free* Coaching Opportunities

A dedicated PSMF team will coach a team through implementation of a performance improvement project, implemented over a 30-60 day period of time. The goal is to teach organizational leaders the project facilitation skills needed to effectively manage improvement. We use interactive methods to coach leaders through the entire improvement process, and will help them to: 

  • Gather the right team. 
  • Assess and analyze current state to determine gaps and identify root causes. 
  • Prioritize improvement work and create action plans. 
  • Apply implementation science principles to new process design. 
  • Evaluate outcomes and ensure sustainment. 

What do you mean by population-specific project plan coaching? 

We will coach a project team that is focused on improving outcomes for a specific patient population, such as reducing sepsis, falls, or healthcare-acquired infections (HAIs). We will utilize whatever conceptual framework your organization has already adopted (such as PDSA, PDCA, or DMAIC). If your organization doesn’t currently use a specific framework, we will follow the PDSA model (Plan-Do-Study-Act). 

How long will population-specific coaching take? We will adapt the coaching plan to the needs of the organization, but typically one improvement cycle will take 30-60 days to complete. The goal is to develop a train-the-trainer approach, so we will continue to coach the project team members as needed as they apply their project management skills to other initiatives in the organization. 

What time and resources should I expect to put forth for population-specific coaching? Again, this depends on the needs of the organization and the type of intervention planned. Generally, you can expect at least one 1-hour meeting per week for the members of your improvement team and one or two additional hours per week for the project leader. 

What can I expect as a result of population-specific coaching? 

  • A project leader and team who are well-versed in the performance improvement process 
  • A comprehensive, written project plan summarizing the efforts and outcomes of the initiative that can be used to communicate progress to external stakeholders
  • An effective model that can be replicated for future performance improvement efforts 
  • Improved efficiency of improvement activities

Low-Cost Coaching Opportunities

The PSMF provides low-cost coaching for organizations interested in designing and implementing a strategic plan to create a foundation for safe and reliable care. We will coach your entire organization through the following critical steps for effective performance improvement, and teach them project management in the process:

  • Validate leadership support throughout the organization. We will provide education sessions for the executives and senior leadership, as well as the governing body.
  • Gather a strategic planning team. We will help the team identify the right stakeholders to include and advise them through the retreat planning process. We will guide them through a structured assessment and analysis process to determine gaps and identify root causes. We will teach them how to analyze data and statistics and examine workflows using process mapping. We will introduce them to root cause analysis tools that help them to identify best practice gaps.
  • Prioritize improvement work and create action plans. We will walk the project team through a prioritization exercise to determine the most important gaps to address first, and create action plans for improvement.
  • Apply implementation science principles to new process design. We will help your team implement a three-year improvement plan, and coach project leaders in accountability and measurement science. We will meet regularly with your team throughout the year to help them address barriers and validate understanding.
  • Evaluate outcomes and ensure sustainment. We will coach project members in effective data collection methods and evaluation of outcomes. We will continue to mentor leaders through the strategic planning process for 3 years, with each year requiring less support from the PSMF.

What do you mean by high-reliability strategic plan coaching? Using our Creating a Foundation for Safe and Reliable Care Actionable Patient Safety Solution (APSS) as a backbone, a dedicated PSMF team will work with your governing board, executive team, and frontline leadership to create the transformational culture change needed to become a High-Reliability Organization (HRO). Highly reliable organizations are those who are able to go for long periods of time without any errors. 

We will coach your entire organization through the following critical steps for effective performance improvement, and teach project management in the process:

  • Validate leadership support throughout the organization. 
  • Facilitate short- and long-term strategic planning. 
  • Complete a deep assessment and a visual map of what is currently happening based upon data analysis, interviews, and virtual observations that include the frontline, patients, and families. 
  • Compare what is currently happening to evidence-based standards: what are the gaps and what opportunities for improvement exist? 
  • Determine potential solutions for each of the practice gaps identified. 
  • Prioritize improvement work and design action plans. 
  • Apply implementation science principles to new process design. Help leaders understand their role in project management and accountability. Ensure the newly designed processes are easy for the frontline to follow. 
  • Evaluate organizational outcomes. Celebrate success and spread to other areas. Adjust the plan when outcomes are not met. 
  • Debrief routinely in order to assess what is working and what is not. 

What is a Foundation for Safe and Reliable Care? A Foundation for Safe and Reliable Care outlines three critical components that are required for the sustainable success of any population-specific performance improvement initiative:

  1. A Person-Centered Culture of Safety
  2. A Holistic Continuous Improvement Framework
  3. An Effective Model for Sustainment. 

See the Creating a Foundation for Safe and Reliable Care Actionable Patient Safety Solution (APSS) for full information to guide high-reliability coaching. 

How long will high-reliability strategic plan coaching take? The timeframe is based upon the size of the organization and scope of the project, but generally, you can expect the engagement to last between 1 and 3 years. 

What time and resources should I expect to put forth for high-reliability strategic plan coaching? This coaching will involve a change in the hearts and minds of every individual in your organization, in addition to creating efficient processes and safer care delivery systems. This is difficult work; if it were simple, every healthcare organization would already be highly reliable. Organizations that have been successful in creating a safer and more reliable foundation make this work a priority for everyone in the organization. Your outcomes will be directly proportional to the time and resources you invest in the culture change. 

*We provide free coaching to hospitals and healthcare organizations that make a formal “Commitment to ZERO” through our website. To “Commit to ZERO” preventable harm and death means that organizations implement and sustain a foundation for safe and reliable care – learn more about making a commitment here.