Dr. Donna Prosser is joined by Martin Hatlie, JD, Co-Director, MedStar Institute for Quality and Safety, Timothy McDonald, MD JD, Chief Patient Safety and Risk Officer, RLDatix, Aimee Samuels, DNP, RN, CPHRM, Patient Safety Officer, Director of Patient Safety & Clinical Risk, and Julie McCoy, PharmD, JD, Senior Manager of Pharmacy, Quality, & Medication Safety,   Providence St. Joseph Health; Partner, Pacific Apex Law Group, LLP, to provide the second of a three-part series around the CANDOR (Communication and Optimal Resolution) model. Here, the group will discuss the background of the AHRQ CANDOR program, domains, and toolkit and assess a current state and gaps analysis process through the Samaritan Health Services case study. Thereafter, the discussion will focus on the evidence for the effectiveness or impact of a Gap Analysis process. Recommendations for using a Gap Analysis process to assess organizational readiness, strengths and challenges will follow.

This activity has been approved to provide 1.0 continuing education credit for physicians (CME), nurses (CNE), pharmacists (CPE), certified professionals in patient safety (CPPS), healthcare executives (ACHE), patient advocates (BCPA), and certified professionals in healthcare quality (CPHQ).

Moderator: 

• Martin Hatlie, JD, Co-Director, MedStar Institute for Quality and Safety

Panelists:

• Timothy McDonald, MD, JD, Chief Patient Safety and Risk Officer, RLDatix
• Aimee Samuels, DNP, RN, CPHRM, Patient Safety Officer, Director of Patient Safety & Clinical Risk Samaritan Health Services
• Julie McCoy, PharmD, JD, Senior Manager of Pharmacy, Quality, & Medication Safety, Providence St. Joseph Health; Partner, Pacific Apex Law Group, LLP

Objectives:

• Understand the AHRQ CANDOR (Communication and Optimal Resolution) toolkit and domains.

• Explain the Gap Analysis process, and why it’s crucial to implementation.

• Assess who to engage in the CANDOR Gap Analysis process.

• Identify the roles and skills needed in an effective CANDOR Gap Analysis team.

• Examine the Samaritan Health Services experience in doing a CANDOR Gap Analysis.

• Discuss challenges, successes and lessons learned from a CANDOR Gap Analysis.

Agenda: 

• Background of the AHRQ CANDOR program, domains, and toolkit

• The current state of doing a CANDOR Gap Analysis through a Samaritan Health Services case study

• Evidence for the effectiveness or impact of a Gap Analysis process

• Recommendations for using a Gap Analysis process to assess organizational readiness, strengths and challenges