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Recognizing Unsafe Care: What It Is and How to Report It

August 26, 2021 @ 9:30 am - 10:30 am PDT

Virtual Event Virtual Event

Across the United States United States

Everyone plays a role in safe care, but recognizing unsafe care and doing something about it is a lot easier said than done. Our panelists from around the globe explain the most frequent types of harm, how to recognize them, and the role you play in escalating concerns, whether you are a patient, family member, legal or medical professional, or healthcare leader. Interested in more? See all of our actionable solutions at patientsafetymovement.org, where you can find educational resources for all audiences, join our Patient Safety Moonshot, and network with people from around the world.


  • Marci Romero, BSN, RN, Patient + Family Advisory Committee (PFAC) Manager, University of New Mexico Hospitals (UNMH)


  • Peter Kapitein, Dr. h.c, CEO and Patient Advocate, Inspire2Live 
  • Robin Betts, MBA-HM, RN, CPHQ, Vice President, Quality, Clinical Effectiveness & Regulatory Services, Kaiser Foundation Health Plan & Hospitals, Northern California
  • Carole Hemmelgarn, MS, MS, Faculty, Georgetown University, Master’s in Clinical Quality, Safety and Leadership Program; Advisory Board Member, MedStar Institute for Quality and Safety


  • Define the term “medical error” and discuss the most frequent types of patient harm. 
  • Understand the difference between negligence and human error. 
  • Describe the typical process for reporting unsafe care. 
  • Discuss how to escalate concerns that are not adequately addressed even after they have been reported. 
  • Examine ways that patients and families can get involved in driving organizational improvement.

This webinar is approved for 1 CE credit. This CE satisfies the requirements for Board Certified Patient Advocates (BCPA).


August 26, 2021
9:30 am - 10:30 am PDT