Creating a Foundation for Safe and Reliable Care

Patient Stories


4 in 10 patients harmed in healthcare1

Finnegan, J. (2020, January 28).
4 in 10 patients harmed by medical errors in primary and outpatient settings. Retrieved from

Up to one-third of patients are unintentionally harmed during a hospital stay2

James, J. T. (2013).
A New Evidence-based Estimate of Patient Harms Associated with Hospital Care. Journal of Patient Safety, 9(3), pp. 122–128; Classen, D. C., Resar, R., Griffin, F., Federico, F., Frankel, T., Kimmel, N., . . . James, B. C. (2011). ‘Global Trigger Tool’ Shows That Adverse Events In Hospitals May Be Ten Times Greater Than  Previously Measured. Health Affairs,30(4), 581-589. doi:10.1377/hlthaff.2011.0190

“Leadership matters, and so, I think you have to have board and executive leadership that cares as much about clinical outcomes, as financial outcomes.”3

Steven C. Moreau, President and Chief Executive Officer, St. Joseph Hospital

Limited health literacy skills are associated with an increase in preventable hospital visits and admissions.4

Baker DW, Parker RM, Williams MV, Clark WS. 1997. The relationship of patient reading ability to self-reported health and use of health services. American Journal of Public Health. 87(6): 1027-1030.

Hospital departments where staff have more positive patient safety culture perceptions have less adverse events.5

Najjar, S., Nafouri, N., Vanhaecht, K., & Euwema, M. (2015). The relationship between patient safety culture and adverse events: A study in Palestinian hospitals. Safety in Health, 1(1), 1.


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