Person and Family Engagement

Holistic and thorough person and family integration into the care team is one of the key components for improved outcomes, both in the hospital and post-discharge. Our APSS Blueprints provide healthcare organizations with practical, evidence-based checklists and protocols to ensure that patients and family members are not only empowered to advocate for themselves, but that healthcare professionals are prepared to consistently involve patients and family members in the care team and decision making.

Patient Stories


At the local level, collaboration between the public health sector, hospitals, and outcome improvement experts reduced hospital readmissions by 7,000 in Minnesota between 2011 and 2013, enabling patients in Minnesota to spend 28,120 nights sleeping in their own beds instead of the hospital, and helped reduce healthcare costs by more than $55 million1

AHRQ. (2016). National Patient Safety Efforts Save 125,000 Lives and Nearly $28 Billion in Costs. Retrieved from

One study found that the rate of adverse events decreased by almost 30% after a multicomponent intervention involving structured team communication as well as patient engagement tools and training on patient safety in the intensive care unit2

Dykes PC ; Rozenblum R ; Dalal A; et al. Prospective evaluation of a multifaceted intervention to improve outcomes in intensive care: the Promoting Respect and Ongoing Safety through Patient Engagement Communication and Technology study.  Crit Care Med. 2017; 45: e806-e813.

Implementing patient and family engagement strategies has led to fewer hospital-acquired infections, reduced medical errors, reduced serious safety events, and increased patient satisfaction scores3

Issue Brief: Patient and Family Engagement: A Partnership for Culture Change: A Report of the NCIOM Task Force on Patient and Family Engagement. (2015). North Carolina Medical Journal, 76(3), pp.197-200

The global mHealth solutions market (including apps, mHealth services, and connected medical devices) is expected to grow to $59.15 billion by 2020, surging by an annual rate of 33.4% during that time.4

Iafolla, Teresa. (2016). 21 Fascinating Patient Engagement Stats. (Cited 2016 February 15).

A 2015 study showed that 45% of adults are at risk for limited health literacy. That is nearly half of patients.5

Hayley, Kenslea. (2016). Five Patient Engagement Statistics You Can’t Afford to Ignore. (cited 2016 August 11).

In a recent Gallup survey, when patients agree that they “knew what to expect after surgery” 72% were extremely satisfied with surgery results, compared to only 39% satisfaction among those who did not know what to expect.6

Hayley, Kenslea. (2016). Five Patient Engagement Statistics You Can’t Afford to Ignore. (cited 2016 August 11).

A recent poll showed just under 60 percent of folks, even in higher age brackets, are willing to engage electronically with care providers.7

Hayley, Kenslea. (2016). Five Patient Engagement Statistics You Can’t Afford to Ignore. (cited 2016 August 11).


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