Carole Hemmelgarn, MS, MS, has worked in healthcare for 30 years. Her personal interest in the field of Patient Safety has lead Carole to get a Master of Science Degree in the field of Patient Safety Leadership from the University of Illinois Chicago. Carole is an adjunct professor at the University of Illinois Chicago and Georgetown University teaching in their master’s programs for Patient Safety. She holds a second Master’s Degree in Health Care Ethics from Creighton University. Carole is involved in patient safety work across the country. She sits on the Patient and Family Advisory Council for Quality and Safety at MedStar Health, Board of Quality, Safety and Experience at Children’s Hospital Colorado, Pediatric Sepsis Outcomes Collaborative at Children’s Hospital Colorado, Clinical Excellence Council for Colorado Hospital Association, Board of Directors for the Collaborative for Accountability and Improvement and MedStar Institute for Quality and Safety Advisory Board. Her passion resides in the area of Communication and Resolution Programs, health care communication, storytelling in health care and the aftermath endured by providers, patients and families when medical harm transpires.